Elixir Technologies Corporation today announced Excellus BlueCross BlueShield has added its Tango technology platform for creation, management, and delivery of member correspondence.
The transition to the Tango platform is a strategic decision driven by regulatory pressures and customer demands for faster access to information that requires technology that can provide the business with self-service and multi-channel delivery capabilities.
This decision comes on the heels of the Excellus BCBS 2012 enrollment season in which a turnkey Tango solution was used for ID card development, creation, delivery, and reporting. Excellus BCBS transitioned the development of the ID Cards to Tango’s web-based platform which provides a collaborative environment in which Excellus BCBS enrollment, sales, and document services groups can quickly and easily manage the end-to-end process. The Tango platform also provides electronic access to ID cards via its integrated document server which expands the capabilities of the business, supporting its members via more cost effective and efficient means. Excellus BCBS has engaged with Elixir to expand their use of the platform to include additional documents including subscriber contracts and Summary of Benefits and Coverage (SBC).
A key factor in the decision was the Tango Business Interface which empowers line-of-business users to control and manage aspects of the workflow to speed up the delivery of critical documents and information thus allowing members to access information and use their services.
The Tango Business Interface presents correspondence creation as configurable applications. Each application is configured to offer only approved templates built around workflows that support specific business processes. The users are permitted access to applications based on their profile. This balances line-of-business and IT responsibilities and streamlines the process while maintaining control at appropriate levels.