The Indian healthcare industry is growing annually at 16.5% and is poised to touch $280 billion next year. It serves hundreds of millions every year, making it one of the largest in the world. Over 130 crore people live in India, and each expects access to sound healthcare. To help deliver good healthcare, many players in the sector are using cloud telephony. The benefits of using cloud telephony are as follow.
Cloud Telephony is Helping Build Relationships with PatientsWhile traditional communications systems help meet the requirements of many medical institutes, they require more hands. They cannot handle the high call volumes a cloud telephony system can. When there is a need for regular and swift communication between doctors, nurses, medical technicians, and patients, cloud telephony systems prove very useful.
In hospitals and clinics today, cloud telephony systems are helping patients easily connect with doctors and nurses. They play a crucial role in setting appointments between patients and doctors and help route queries to the right caregiver. Cloud telephony systems, because they can automatically route calls to any number, let patients speak with caregivers immediately if necessary.
Smooth communication with patients made possible by cloud telephony is helping hospitals and clinics cultivate relationships with every patient. The technology is also helping keep patients in-loop regarding treatment. The result is patients treated at medical facilities that have cloud telephony state they receive as much attention from doctors as they expect.
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Other ways cloud telephony is impacting the healthcare sector are as follows.
Producing Quick Emergency Room ResponsesCloud telephony is being used in emergency rooms. Doctors working in emergency rooms are quickly sharing information about patients with other physicians. For instance, when patients visit emergency rooms in hospitals equipped with intelligent web-based notification systems, doctors examining them share voice recordings of their diagnosis with the system. The system immediately shares the doctors recording and patient’s whereabouts with other physicians who quickly assist in treatment.
Providing Easy Access to Test Results Patients like knowing their lab test results as soon as possible. Hospitals and clinics that use cloud telephony are making sure they do. Medical facilities that use cloud telephony are giving patients access to lab results over the phone. Patients don’t need to visit the facility to collect results because they are automatically uploaded to a cloud telephony system. Once uploaded, they are shared only with the patient or the patient’s guardian.
Measuring Agents PerformanceA cloud telephony system stores data and generates information that can be translated into actionable insights. Today, information stored on the cloud is being analysed by data analytics software, providing insights that elude healthcare administrators. For administrators, such ideas are helping make agents better at their jobs. They are also assisting in evaluating agents performance.
Managing Outbound CampaignsWith the help of cloud telephony, medical institutes are holding campaigns to perform health check-ups on large communities and to collect blood. Cloud telephony systems are beneficial for this task. For instance, they quickly help contact dozens or hundreds of people in a town and keep track of every conversation. They make interactions with vast unknown populations easy. Today healthcare institutes that conduct outbound campaigns usually do so using a cloud telephony system.
Rescheduling Appointments AutomaticallyKeeping appointments with doctors is essential for patients. Doctors also value appointments. Usually, patients take time from hectic schedules to meet doctors on an appointed day. But as everyone knows, doctors often reschedule their meetings in which case patients expect to be informed in time. When this doesn’t happen, it may erode trust between patients and doctors. Cloud telephony helps automate processes; thereby, patients are promptly alerted when an appointment is rescheduled.
Cloud telephony is helping hospitals and clinics connect well with patients. Its usefulness in cultivating relationships attracts customers. In emergency rooms, by sharing details about patients with doctors and nurses, cloud telephony is playing a part in saving lives. The clouds analytics capabilities are helping evaluate agents. At the same time, its capacity to handle dozens of calls simultaneously is making outbound campaigns successful. Finally, with cloud telephony, many manual processes are being automated making it easy to communicate crucial information to patients.
Source: ET CIO