Time-consuming EHR clicks are reduced to create more time for physicians to interact with patients and help reduce burnout. That is what Intermountain Healthcare is doing—reducing the unnecessary daily burdens such as the number of clicks in the EHR to help reduce and prevent physician burnout.
Committed to making physician burnout a thing of the past, the AMA has studied, and is currently addressing issues causing and fueling physician burnout—including time constraints, technology and regulations—to better understand and reduce the challenges physicians face. By focusing on factors causing burnout at the system-level, the AMA assesses an organization’s well-being and offers guidance and targeted solutions to support physician well-being and satisfaction.
“I knew our primary care providers were ready for a change,” said Jill Faatz, MD, a family physician and medical director at Intermountain Healthcare in Heber City, Utah. “Physicians who were once highly productive were reporting that they spend more time with the computer than with the patient.”
With low engagement scores from imbalanced workloads and increased demands, Intermountain saw lost revenue, lower patient access, poor patient experience and physician burnout, said Dr. Faatz.
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A group of family physicians and internists at Intermountain Healthcare designed a new “working smarter” staffing model—based on the team-based care work of Bellin Health in Green Bay, Wisconsin, and the University of Colorado—to create in-room support for physicians and shift clerical work to staff members. The model means a ratio of five staffers for each two physicians and expanding the role of medical assistants (MAs).