Scores of users took to Facebook to express their dismay, frustration and anger at Dexcom when the CGM device company failed to properly keep them updated after an IT outage prevented type 1 diabetes patients from sharing data.
Dexcom is the leader in continuous glucose monitoring systems and the company has created a product that brings parents of children battling type 1 diabetes and users remarkable peace of mind.
The San Diego device maker has also moved with the times pairing its medical devices with ubiquitous consumer electronic devices such as the Apple Watch. They have cemented their premier in the CGM space, one that is acknowledged by rivals like Medtronic.
But if they were smug at creating a device that one user described as “god-send” they fell mightily from that high perch due to inadequate patient communication when an IT outage prevented parents from being able to use the “Follow” app to monitor their kids’ glucose readings. That created huge consternation that found expression on Dexcom’s Facebook page.
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Source: Med City News