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NextGen Healthcare Acquires Medfusion to Boost Patient Experience

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November 18, 2019

The $43 million acquisition aims to improve patient access to care, access to health data, and drive an overall better patient experience in the ambulatory setting.

NextGen Healthcare, a provider of ambulatory-focused technology solutions, announced an agreement to acquire patient experience platform Medfusion for $43 million, in an effort to provide a better overall experience to its healthcare consumers.

“We must further engage patients in their healthcare journey as engagement is essential for great outcomes and lowering the cost of care,” said President and CEO of NextGen Healthcare, Rusty Frantz.

“Providing the overall experience, tools and meaningful information isn’t just essential, it is increasingly expected by today’s healthcare consumer,” continued Frantz. “The acquisition of Medfusion will add a best-in-class patient access and engagement capability to NextGen Healthcare’s award-winning, fully-integrated ambulatory platform.”

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NextGen Healthcare plans to address three key industry trends through this acquisition, including the emergence of healthcare consumerism during which patients make healthcare decisions based on cost and quality. The acquisition will also focus on boosting patient access to care and driving a better patient experience of care.

The Medfusion Patient Experience Platform improves patient to provider interaction, the company said. The patient portal runs on any device and it allows the provider to conduct patient intake, patient scheduling, and patient payment capabilities. There are over 16 million users on the Medfusion Patient Experience Platform.

“From our founding, Medfusion has been focused on patient-provider communications and making health IT work for both patients and practices,” said Kim Labow, CEO of Medfusion. “By joining forces with NextGen Healthcare, we will expand our market reach and accelerate NextGen’s mission of empowering the transformation of ambulatory care.”

The acquisition, is expected to close in early December 2019, and it will include the transfer of Medfusion’s data services business out of Medfusion.

At the same time of the acquisition, Medfusion announced the formation of a new stand-alone company, Greenlight Health Data Solutions, that focuses on health data retrieval.

“Creating a health data services company with dedicated technical and operational resources will enable us to accelerate the growth of patient data-driven applications,” said NCFC/NC Courage Owner, Steve Malik, who funded the company.

Patients are increasingly looking to share health data with providers, organizations, and apps, as a part of the overall trend of patient empowerment.

The patient-initiated health data company aims to drive data flows for patients, consumers, businesses, and organizations that need access to patient-approved data, stored across a wide variety of healthcare providers and patient portals, said the company.

Greenlight plans to simplify medical record retrieval. Health organizations can now encourage patients and consumers to connect to their data with their existing patient portal using Greenlight’s self-service “button.” The requested patient data is then retrieved and shared in a secure and structured format that easily integrates with existing technology workflows, explained the company

“The need for companies and organizations to consume healthcare data is only going to increase and Greenlight Health intends to be on the forefront of satisfying that demand,” Malik said.

The Greenlight Health platform intends to eliminate the security and privacy risks that patients face when sharing health data, while transforming health data retrieval.

Source: EHR Intelligence

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