Continuing its mission to provide convenient and innovative solutions to access healthcare services, Capital BlueCross today announced the launch of “My Cap BlueCross,” a voice enabled healthcare educational skill for Amazon Alexa or Google Home devices.
“The ‘My Cap BlueCross’ skill is a positive move forward for healthcare education that delivers information in a way that’s convenient and in language that everyone can understand,” said Scott Frank, Senior Vice President and Chief Information Officer for Capital BlueCross. “Voice technology is becoming increasingly popular, and at Capital BlueCross we see this as an exciting opportunity and a new way to not only engage with our members but all consumers looking for clear healthcare coverage information.”
“My Cap BlueCross” is available to everyone, not just those with Capital BlueCross coverage. Individuals can:
- Learn about ID cards, cost share terminology, when and why a virtual visit is appropriate and care options
- Ask for definitions for confusing terms and complicated language
- Receive guidance to navigate common healthcare coverage issues
No personal health information will be shared or discussed through this voice skill. The skill is available now on Amazon Alexa and will be available on Google Home later this summer.
More capabilities will be added to the “My Cap BlueCross” skill in the coming months, including voice-enabled documents to help members better understand benefits and programs.
Date: July 15, 2019
Source: PRNewswire