Today, officials at FirstCare Health Plans announced the new FirstCare Advantage Dual SNP plan, which is back after a brief absence, and available in the Lubbock and Amarillo communities.
The plan is designed to meet the special needs of those with Medicare and Medicaid. They must be eligible for both Medicare and Medicaid in order to enroll in FirstCare Advantage Dual SNP, and they must reside in one of the following Texas counties: Carson, Crosby, Deaf Smith, Floyd, Garza, Hale, Hockley, Hutchinson, Lamb, Lubbock, Lynn, Potter, Randall, Swisher, and/or Terry.
“We are excited to introduce a new plan for 2019—FirstCare Advantage Dual SNP for Medicare beneficiaries with both Medicare and Medicaid,” said FirstCare Assistant Vice President of Government Programs Danielle Jaber. “At FirstCare, we’ve been helping Texans cut through health care confusion for over 30 years. We’re proud to be a part of the communities we serve, and we believe all Texans should have access to affordable, high-quality health care.”
For 2019, beneficiaries will be able to access a number of programs that enhance the care and services covered under the FirstCare Advantage Dual SNP plan. These include assigning dedicated case managers to members who need help accessing care, providing education and support to members who have certain chronic conditions, connecting members to a pharmacist who helps them manage their medicines, accessing telemedicine services via FirstCare Virtual Care—powered by MDLIVE, and providing a free phone service for members that allows them to talk with a nurse about their health concerns—24 hours a day, seven days a week.
Medicare beneficiaries can enroll in FirstCare Advantage Dual SNP during the federally regulated Annual Enrollment Period from October 15, to December 7, 2018, with benefits effective January 1, 2019. Certain circumstances allow for enrollment throughout the year, outside of AEP. For more information, prospective members are encouraged to call 1-866-229-4969 (TTY users call 1-800-562-5259), October 1 – March 31, 8 a.m. – 8 p.m. Central Time, daily; April 1 – September 30, 8 a.m. – 8 p.m. CT, Monday – Friday. They can also write to: FirstCare Advantage Dual SNP; Attn: Customer Service; 1901 W. Loop 289, Suite 9; Lubbock, Texas 79407. If you speak Spanish, language assistance services are available to you. Si usted habla español, tenemos servicios de asistencia de idiomas disponibles para usted.
FirstCare Advantage Dual SNP is a Health plan with a Medicare contract and a contract with the Texas Medicaid program. Enrollment in FirstCare Advantage Dual SNPdepends on contract renewal.
Date: December 6, 2018