- Blue Cross and Blue Shield of Alabama ranks highest in member satisfaction among commercial health plans in the East South Central Region.
- Blue Cross achieved its highest scores in coverage and benefits, provider choice and cost.
According to the J.D. Power 2018 Commercial Member Health Plan Study, Blue Cross and Blue Shield of Alabama ranks highest in member satisfaction among commercial health plans in the East South Central Region.
This marks the eighth time that Blue Cross the largest health insurance provider in Alabama has ranked highest in member satisfaction since J.D. Power first published the study in 2007.
The study by J.D. Power measured member satisfaction among 163 health plans in 22 regions throughout the United States.
The study examined several factors, including coverage and benefits, provider choice, information, and communications, claims processing, cost and customer service.
Blue Cross achieved its highest scores in coverage and benefits, provider choice and cost.
Date: May 11, 2018