Authenticx unveils a groundbreaking AI solution for healthcare customer insights. Their GenAI tool leverages a 7-billion parameter language model to analyze conversations, providing valuable summaries and identifying emerging issues. This facilitates proactive problem-solving, enhances communication, and improves the overall customer experience. CEO Amy Brown emphasizes the importance of addressing real problems through AI adoption for effective customer service in healthcare.
Authenticx, the foremost platform for analyzing customer conversations in the healthcare sector, has unveiled a groundbreaking generative AI (GenAI) solution.
By harnessing Authenticx’s GenAI solution, healthcare institutions can delve deeper into understanding their patients’ requirements, enhance communication, and ultimately deliver a more positive and efficient service.
Unleashing the Potential of Customer Interactions:
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Authenticx’s AI platform already excels in structuring, tagging, and aggregating trends within recorded customer interactions. The new GenAI solution builds upon this foundation by employing a sophisticated 7-billion parameter large language model specifically tailored for enhancing the healthcare customer experience. Developed by a team of data scientists, healthcare professionals, and social scientists, this model unlocks profound insights from extensive datasets of customer conversations.
Key Features of the Authenticx GenAI Solution:
– Insights Summaries: GenAI automatically synthesizes crucial findings from reports generated by the platform, facilitating quick comprehension of vital information by teams.
– Conversation Summaries: Lengthy conversations are automatically condensed into concise summaries, offering context and streamlining the review and dissemination process.
– Generative Conversations: Emerging issues, recurring concerns, and the effects of implemented changes are automatically identified across conversations, enabling proactive issue resolution and measurement.
– Coaching Notes (Coming Soon): AI-powered coaching notes will soon be compiled based on individual agent performance, providing personalized feedback and development opportunities.
Amy Brown, Founder and CEO of Authenticx, remarked, “It’s crucial for any AI adoption to address a genuine problem. One common issue we encounter is organizations being unaware of how complex processes negatively affect the customer experience.” She added, “The most effective approach to understand these issues is by listening to conversations where obstacles arise. With these expanded GenAI capabilities, organizations will proactively comprehend barriers at scale and address the genuine frustrations experienced by healthcare customers and agents.”