COVID-19 forced many health systems to reassess and reconfigure their care management processes and staffing models so that clinicians could better manage more of their acute, complex, and otherwise healthy patients remotely to limit in-person care.
During this time, health systems likely learned quite a bit about remote care management and discovered that they could still deliver high-quality care without their patients needing to visit their providers in person as often. With two COVID-19 vaccines now being administered around the country (and possibly more by the time you read this), the question becomes: How can health systems improve the clinical and financial performance of remote care management over the long term?
Since staffing is a health system’s largest expense, appropriate staffing levels are essential to success, both in the number of clinicians and their license level. Health systems need to find the appropriate balance of nurses who can manage the highest-risk acute and complex patients while other clinical and office support staff address care gaps and keep patients with well-managed chronic conditions on track with their treatment plans. Above all, the most important metric health systems must identify to arrive at the appropriate staffing levels is the average time to manage each type of patient.
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Source: Hitconsultant