Christianacare Partners with Cedar to Personalize Patient Financial Experience

ChristianaCare today announced a new collaboration with Cedar, a patient engagement and payment technology platform that will modernize and personalize the financial experience for ChristianaCare patients. Cedar’s patient engagement and payment platform enables customized outreach, messaging and bill resolution to deliver a personalized experience optimized for each patient.

Optimizing The Patient Financial Experience

Cedar’s The technology uses data and learns from individual user interactions to identify patients who may be eligible for a payment plan or financial assistance, and then it makes those options easily available to navigate.
Beginning this spring, the new payment experience will be implemented for most ChristianaCare services, including its primary and specialty care, imaging, labs, rehabilitation services and more. Key features for ChristianaCare patients include personalized communications, customized payment methods, and real-time customer support.

ChristianaCare includes an extensive network of outpatient services, home healthcare, medical aid units, three hospitals (1,299 beds), Level I trauma center and Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women’s health.

“As we work to make a positive impact on health for everyone, in all of the communities we serve, we are leveraging data and new technologies to communicate with people in ways that are meaningful to them,” said ChristianaCare Chief Communications and Experience Officer Drew Fennell. “This new patient financial experience is another example of how we are transforming care to make it convenient, personal and responsive to the needs and preferences of each patient.”

Source: hit consultant