Health IT software – and EHRs in particular – are widely criticized for their inefficient workflows and unfriendly user interfaces. Unhappy end-users may blame EHR vendors for failing to deliver great software, perhaps not realizing that health IT companies struggle to balance limited financial and human resources and must choose between meeting ever-changing regulatory demands and creating innovative updates that improve the user experience.
Consider this: every year, vendors must make dozens of updates to comply with regulations from federal and state governments and private payers. Instead of enhancing their solutions to address user demands and preserve their competitive position in the market, health IT companies are forced to invest significant capital and R&D manpower to satisfy new billing and reporting requirements and updated standards. Such updates are essential and ensure providers have the proper tools to secure incentive payments and accurate reimbursement. But the cost to innovation is high.
EHR vendors want to produce great software and deliver an excellent user experience. Unfortunately, most organizations can’t deliver all the innovative updates users demand because they are struggling to keep up with the high volume of high-priority regulatory updates.
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Source: Hit Consultant