ServiceNow is acquiring Passage AI, which is a startup that helps its various Clientele across the globe create and develop chatbots in a variety of languages. ServiceNow is on its path to modernize the service platform, and the latest acquisition can play a pivotal role in the transition of the company with a focus on AI.
ServiceNow Acquires PassageAI That Helps Clients Develop Chatbots
Passage AI is a booming Artificial Intelligence Startup that is working towards the development and integration of chatbots in the many day-to-day functions. As ServiceNow acquires PassageAI, the company grows its Artificial Intelligence prospects with the talented staff and the advanced AI Technology from the startup. ServiceNow Strives to create a leading-edge platform for its customers.
As the company acquires Passage AI, it can use the chatbots to develop an automated platform for the customers to interact with the company. ServiceNow can use the platform to respond to user inquiries quickly.
Passage AI is a frontrunner in Chatbots Solutions
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The Passage IT team includes a variety of expertise in Artificial Intelligence and customization of chatbots in multiple languages. Moreover, as per the company website, IT automation uses a “conversational interface to submit tickets, handle queries, and take direct action through APIs”. It is a critical attribute as it will excellently help the clients.
Moreover, the component can be handy for ServiceNow as it can help the company to incorporate the tool across its platforms in various offerings like the ServiceNow Virtual Agent and Service Portal.
A Strategic Acquisition By ServiceNow
The biggest asset for the deal is the Multiple language support that the Passage AI technology supports. As per the Senior Director of AI Engineering, Debu Chatterjee,
“Building deep learning, conversational AI capabilities into the Now Platform will enable a work request initiated in German or a customer inquiry initiated in Japanese to be solved by Virtual Agent.”
Multilingual Chatbots Are In Demand
Multilingual capabilities of the chatbots can play a pivotal role in setting the ServiceNow AI offerings a notch higher than that of competitors.
The various enterprises are currently looking for ways to transition to digitalization. Companies are striving to use chatbots to address essential customer queries and issues. In such a scenario, ServiceNow strategically acquired Passage AI to leverage its chatbot solutions and strengthen its hold in the growing area of Artificial Intelligence.
Rich Clientele Of Passage
The startup is merely four years old, being launched in 2016 and has raised funding of more than 10 Million dollars. It has a wide array of customers like Shell, Softbank, Mastercard, and Mercedes Benz, to name a few.
Acquisition Completes in This quarter
The details of the purchase are not out yet; however, the end of this quarter will complete it while ServiceNow announces its earnings this week on Wednesday. The addition of Passage AI comes only a few days after ServiceNow bought Loom Systems, another Artificial Intelligence Company that works on the operations data automation.
With the AI-focused acquisitions, ServiceNow is fast moving towards its goal to modernize its successful digital service platforms.