Commercial companies, governments, and the full range of organizations around the globe rely on external parties to provide information technology (IT) services for them. Individual employees routinely turn to software and IT systems developed, hosted, and distributed by other organizations, including Westlaw, Dropbox, and Google, available either for a fee or for free.
Many mission critical IT functions are widely provided on an outsourced basis, including: Internet access, website development/hosting, e-mail, customer contact/call center management, electronic commerce transaction processing, computer system security, file-sharing/collaboration tools, and data storage/analysis.
This is the world of IT outsourcing, and it is a multi-billion dollar international business.
Users turn to outsourced IT services in an effort to reduce their operating expenses and increase their profitability. The outsourcing model enables customers to access vital IT capabilities and expertise in an efficient and cost-effective manner, on an as-needed basis. Governments around the world view IT outsourcing from the perspectives of both user and promoter. Governments support IT outsourcing by acting as some of the largest consumers of IT services. Additionally, they aggressively attempt to encourage IT service providers to locate in their jurisdictions, viewing those service providers as extremely attractive engines of employment and overall economic development.
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via Westlaw Insider | Blog | Ensuring Effective IT Outsourcing, Part 1.