The engagement will span multiple phases, starting with the CRM implementation for systems used by service center personnel. This will include automation of common customer requests, as well as business-process redesign to optimize new system functionality. Going forward call center representatives will use the same system that service center personnel use. The change will simplify employee training, reduce errors, cut costs and expedite member care….
Coffee with DistilINFO's Morning Updates...
Sign up for DistilINFO e-Newsletters.