Universal health Services (UHS) approached Goliath Technologies, an IT operations software company in Conshohocken, Penn., for its VDI monitoring tools, Goliath Performance Monitor and Logon Simulator.
UHS is currently using Goliath Performance Monitor to keep tabs on virtual desktops that a specific set of remote employees used to process patients’ medical charges.
UHS wanted to apply the success of the VDI monitoring tools there to its EMR that doctors and nurses access.
Before VDI monitoring tools, UHS was not having visibility into the underlying infrastructure or the cause of performance problems that were leading to slow application loading times, connection issues and even application failure.
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Justin Monnig, General Manager and Senior Director at Crossings Healthcare Solutions, a subsidiary of UHS said,
“We really want the nurse and the physician to spend less time dealing with technical problems and more time in front of the patients,”
To gain insight into how the Citrix apps were performing along with information on login times, server performance and session properties, company applied Goliath Performance Monitor agent to several hundred of its server farms at Cerner.
UHS teamed with Goliath and its Logon Simulator to alert IT admins when an unexpected issue occurs so as to fix it as soon as possible. So they build a plug-in directly into the company’s VDI monitoring tools.
Moning said that it goes through a series of routines that imitate the workflow of UHS clinicians, and it alerts IT to allow them to resolve any app performance issues before they affect end users
The best part is it performs 15,000 application launches a day to make sure when a doctor or nurse goes to use an application it works properly.
Thomas Charlton, chairman and CEO of Goliath Technologies said,
“Instead of getting an alert at 7:30 in the morning when a doctor first logs on from the exam room, you get an alert at 4:00 in the morning. You’ve now got three and a half hours of buffer time to fix an issue before it fails.”
Just last month a issue arised with Citrix monitoring tools about a swap space which disrupted connections for end users at UHS. Using Goliath’s VDI monitoring tools the issue was easily and quickly resolved.
Date: June 27, 2017
Image Credit: blogs.vmware.com